Returns and Refunds Policy

We want you to love your order! Since each item is custom-made just for you, we can only offer refunds or replacements under certain conditions. Please read below to see if your order qualifies.

1. When We Can Offer a Refund or Replacement

We stand by the quality of our products! If any of the following apply, we’ll make it right:
✅ Your item arrived damaged, defective, or misprinted.
✅ You received the wrong item, size, or design.
✅ Your order is lost in transit (confirmed by tracking).

2. When Refunds Aren’t Available

Because every product is made to order, we can’t offer refunds or exchanges if:
❌ You ordered the wrong size, colour, or design (please double-check before purchasing).
❌ You changed your mind after placing the order.
❌ The shipping address provided was incorrect (reshipping fees will apply).

3. How to Request a Refund or Replacement

💌 Step 1: Contact us within 21 days of receiving your order.
📸 Step 2: Provide clear photos of the issue (e.g., defects, misprints, or damage).
🚀 Step 3: We’ll review your request and, if eligible, offer a free replacement or refund.